FAQs
For any issues, concerns or questions, please email hello@techniccosmetics.com stating your full name and order number.
How much is delivery?
View allUK
Free UK delivery when you spend over £20
£3 standard delivery under £20
UK shipping is tracked via DPD
Europe
Free delivery on orders over £35
£12 standard delivery
International shipping is tracked via DPD
USA
Free delivery on orders over £100
£15 standard delivery
International shipping is tracked via DPD
Do you ship to Spain?
At the moment, we can’t ship to mainland Spain due to import regulation and processing issues that have led to delays and rejected shipments.
You can still shop Technic products via:
My Order
How do I make a purchase?
Add items to your basket and proceed to checkout. We accept major credit/debit cards and PayPal.
Your order confirmation email confirms we’ve received your order; acceptance (and a contract) is confirmed when we issue an invoice/dispatch confirmation.
How do I pay with PayPal?
Select PayPal at checkout and you’ll be redirected to log in (or sign up). Card-funded or balance payments are typically instant; bank-funded payments may take a few days to clear before we can ship.
When will I receive my order?
Orders are typically processed within 3–5 working days
After dispatch, estimated delivery is:
UK: 3–5 business days
International: 7–14 business days
If your order hasn’t arrived after the estimated timeframe, contact us with your order number so we can investigate.
Delivery times can be affected during bank holidays and busy seasonal periods.
Will I need to pay customs duties or taxes on international orders?
Customs duties and taxes may apply depending on your country. These charges and any customs delays are outside our control, and we’re not responsible for additional fees once a parcel has left the UK.
Returns
View allWhat is your returns policy?
We offer a 14-day no-quibble guarantee.
For hygiene reasons, we can only accept returns that are unopened, unused, fully sealed, and in resaleable condition.
Refunds are issued minus our postage costs, unless the item is found to be faulty.
Please note: We can’t be responsible for addresses entered incorrectly at checkout—orders ship to the address provided, so please double-check before placing your order.
Product
Are your products tested on animals?
Technic Cosmetics is a cruelty free brand. We are Vegan Friendly and PETA Approved. Please see our Cruelty Free page for more information.
Which products are vegan friendly?
All of our products are Vegan Friendly and PETA Approved.
When will items be restocked?
Sign up to our newsletter to find out about restocked items, new products and more!
Where else can you buy Technic cosmetics?
Please see our Stockists page for more information.
How do I become a stockist?
Please email enquires@badgequo.com
Discounts & Promotions
Do you offer any discounts?
We offer 10% off your first order (subject to availability/stock levels).
One discount code per order.
We also have a Loyalty and Rewards program where you can collect Glow Coins in your Beauty Bank to redeem for more Technic treats.
Codes can’t be applied to past purchases, and we can’t reserve codes for restocked items.
Free-shipping codes apply to UK standard orders only.
Sign up to our newsletter and follow us on our social media platforms to be the first to know when we have discounts and promotions!
The Beauty Bank
What is The Beauty Bank?
The Beauty Bank is Technic Cosmetics’
loyalty programme that rewards you with Glow Coins every time you shop or
engage with us online. You can redeem your Glow Coins for discounts, free
shipping, and exclusive offers.
How do I join?
First, create a free customer account on
our website. Once registered, log in to your account and manually enrol in The
Beauty Bank from your rewards dashboard. Enrolment is optional, but required to
start earning Glow Coins.
How do I earn Glow Coins?
You can earn Glow Coins by completing various actions such as:
- Signing up (50 points)
- Placing an order (10–15 points per £1 depending on VIP tier)
- Following us on Instagram, TikTok or Facebook (20 points each)
- Leaving a product review (25 points)
- Referring a friend (500 points)
- Celebrating your birthday (150–500 points depending on tier)
A full breakdown is visible in your rewards dashboard.
How do I redeem Glow Coins?
Log into your account, visit your rewards dashboard, and choose from available
rewards like:
- £5 off (500 points)
- £10 off (1,000 points)
- Free UK delivery (250 points)
Only one reward can be used per order, and they must be used in full at checkout.
Do my Glow Coins expire?
Yes, Glow Coins expire 12 months after the
date they are earned. Don’t worry – we’ll send you a reminder email 30 days
before any are due to expire.
Referral Programme
How does the referral programme work?
Invite your friends to Technic Cosmetics
using your unique referral link. When they sign up and place their first order,
they’ll receive a 25% discount, and you’ll receive 500 Glow Coins once their
order is fulfilled.
Where can I find my referral link?
You can find and share your referral link
from your rewards dashboard when logged into your account.
Can I refer more than one friend?
Yes! There’s no limit to how many friends
you can refer – earn 500 Glow Coins for each successful referral.
Can I refer myself or someone in my household?
No. Self-referrals and multiple referrals
from the same household or IP address are not permitted and will be
disqualified.
When will I receive my referral reward?
Once your friend places their first order
using the referral code and the order is marked as fulfilled, your 500 Glow
Coins will be added to your account.
Points & Rewards
Can I use more than one reward at once?
No. Only one reward can be applied per
order.
Can I use part of a reward and save the rest?
No. Rewards must be used in full. Any
unused balance will be lost once redeemed.
Are Glow Coins refunded if I cancel or return an order?
If your order is cancelled or refunded, any
Glow Coins earned will be reversed from your account.
Are there limits on how many Glow Coins I can earn?
There are no earning caps, but fraudulent
or suspicious activity will result in account suspension.
VIP Tiers
What are the VIP tiers?
The Beauty Bank has three VIP tiers based on how many Glow Coins you earn:
- Soft Glow – 0–499 Glow Coins
- Glow Up – 500–1,249 Glow Coins
- Glow Icon – 1,250+ Glow Coins
Each tier unlocks better rewards and benefits.
What are the benefits of higher tiers?
Higher tiers receive:
- More Glow Coins per £1 spent
- Bigger birthday bonuses
- Seasonal bonuses
- Early access to sales
- Exclusive rewards
- (Glow Icon only) Free delivery redemption, double points days, collab voting
How is my tier calculated?
Your tier is based on the total Glow Coins
you’ve earned over a rolling 12-month period.