FAQs

For any issues, concerns or questions please email enquiries@badgequo.com stating your full name and order number.

 

WHEN WILL ITEMS BE RESTOCKED?
Sign up to our newsletter to find out about restocked items, new products and more!

WHAT IS YOUR RETURNS POLICY?

All of our products come with a 14 day no quibble guarantee!
For hygiene reasons, we can only accept returns that are received unopened, unused in a fully sealed and re-saleable condition. Refunds will be made minus our postage costs unless item is found by us to be faulty. The colour you see on your screen depends entirely on the settings of your monitor and all browsers interpret colours differently. For these reasons shades shown on the internet can never be more than an indication. We would always advise anyone thinking of buying an unfamiliar product to try out a tester first if possible.

Please note - We are not responsible for addresses entered incorrectly at the checkout. We ship to the address provided so please be sure to double check your address before you order.

ARE YOUR PRODUCTS TESTED ON ANIMALS?
Technic Cosmetics is a cruelty free brand. Please see our Cruelty Free page for more information.

WHICH PRODUCTS ARE VEGAN FRIENDLY?
You can find which products are Vegan in their product description. You can also find a list of our best selling vegan products HERE on our blog.

WHERE ELSE CAN YOU BUY TECHNIC COSMETICS?
Please see our STOCKISTS page for more information.

HOW DO I BECOME A STOCKIST?
Please email enquires@badgequo.com 

HOW MUCH IS POSTAGE AND PACKAGING?

Standard UK Delivery costs £3.00.

All European orders outside of the UK are sent via Royal Mail International Signed with a fixed postage price of £8.00 regardless of quantity ordered subject to a maximum weight of 200 grams.

UK Tracked delivery cots £5.00.

WHEN WILL I RECEIVE MY ITEMS?

This service aims to deliver within 3-5 working days.

Where possible, we will dispatch all orders within 1-2 working days of receipt, however at busy periods dispatch time could be longer than this so please allow up to 14 days for delivery.

If you are in a hurry for your order please choose the tracked delivery option. 

European buyers can expect extended delivery times subject to location and postal service selected.

If your item is not in stock and back order is possible we will e-mail you and offer you this option, otherwise we will refund your payment.

Tax Charges. All orders include 20% VAT where applicable.

HOW DO I MAKE A PURCHASE?

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order. We accept credit card and debit cards. We accept Visa, MasterCard. Maestro and also Paypal.

You can make your payment when purchasing in the shop. When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

HOW DO I PAY WITH PAYPAL?

Click on the “Checkout with Paypal” button on the checkout page after completing and submitting your order details.  Once clicked you will be redirected to the Paypal website and asked to log in (or sign up if you don’t already have a Paypal account).
If you have funded your Paypal payment with a credit card or Paypal balance, the payment will come through to us instantly.  If however you pay using your bank account, it will take 5-7 days for the payment to clear before we can ship your order.

DISCOUNTS & PROMOTIONS

We offer 10% off your first order on our website! All discounts and offers are limited to stock levels, unfortunately we can not save a discount code to be used when the item is restocked. These codes can not be used on past purchases. You can only use one discount code for each purchase. Technic Cosmetics have the right to change or end any promotion and at anytime. Other restrictions may apply.

Discount codes for free Shipping applies to UK STANDARD ORDERS ONLY. 

Sign up to our newsletter and follow us on our social media platforms to be the first to know when we have discounts and promotions!